01
Contact Us
Reach out with your order number and tell us what you need help with before mailing anything back.
RETURNS & EXCHANGES
Need to Send Something Back?
Sometimes something just does not work out. We want the next step to be clear, straightforward, and easy to find.
START HERE
We'll Help Get It Sorted.
If you need to return or exchange an order, review the information below before sending anything back. Eligibility and next steps depend on the item and the circumstances of the return.
If something arrived damaged, incorrect, or not as expected, contact us and include your order number so we can help.
Contact us before mailing anything back.
HOW IT WORKS
Three Steps. No Guessing.
02
Confirm the Details
We'll review the order, confirm whether the return or exchange is eligible, and give you the next steps.
03
Send It Back
Once the return is approved, package the item securely and follow the return instructions provided by the Turn Em team.
01
Return Eligibility
Add your exact return window and item-condition requirements here when you review the policy tomorrow.
Customers should contact Turn Em Outdoors before sending any merchandise back.
02
Exchanges
If you need a different item, color, or style, contact us with your order information. Exchange availability depends on current inventory.
03
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and photos showing the issue so we can review it and make it right.
04
Refunds
If a return is approved for a refund, explain here when the refund is issued, which payment method it returns to, and any processing-time expectations.
05
Special or Limited Releases
If limited releases, final-sale merchandise, or other special products have different return terms, list those rules here or on the applicable product page.
06
Return Shipping
Add your policy here for return-shipping costs, return labels, original shipping charges, and any exceptions that apply to damaged or incorrect orders.
NEED SOMETHING ELSE?
A Few Places Worth Checking.
NEED HELP?
We'll Get You Pointed in the Right Direction.
If your situation is not covered here, send us a message with your order number and what is going on. Someone on the Turn Em team will help from there.