Return Window
Return requests must be submitted within 30 days of delivery.
Requests submitted after the return window may not be eligible for approval.
Returns & Exchanges
GEAR SHOULD FEEL RIGHT.
If something is not right with your order, we will help you understand your options and the next steps.
30 days
Return request window
UNWORN & UNUSED
Items must remain in original condition
ORDER NUMBER REQUIRED
Helps us locate and review your order
What to Know
A STRAIGHTFORWARD RETURN PROCESS.
Review the information below before submitting a return request. This helps us resolve the issue as quickly as possible.
Eligible Items
Returned merchandise must be unworn, unused, unwashed, and in its original condition.
- Original tags and packaging should be included.
- Items must be free of stains, odors, hair, and damage.
- Proof of purchase or an order number is required.
Starting a Return
Contact us before sending anything back. Include your order number, the item you wish to return, and the reason for the request.
Do not mail merchandise back until you receive return instructions. Packages sent without prior approval may be delayed or refused.
Return Shipping
Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is the result of an error by Turn Em Outdoors.
We recommend using a trackable shipping service and keeping your receipt until the return is completed.
Refunds
Once a return is received, it will be inspected before a refund is approved.
Approved refunds are issued to the original payment method. Processing times vary by bank or card provider and may take several business days after the refund is submitted.
Exchanges
Exchanges depend on available inventory. Because some product drops are limited, the requested replacement may not be available.
When a direct exchange is not possible, the original item may need to be returned for a refund before a new order is placed.
Damaged or Incorrect Orders
Contact us promptly if your order arrives damaged, defective, or contains the wrong item.
Include your order number and clear photos of the item, packaging, and shipping box so we can review the issue.
Final-Sale Items
Items identified as final sale, clearance, customized, or personalized may not be eligible for return or exchange unless they arrive damaged or incorrect.
Any final-sale restriction will be stated on the product page or during checkout.
Packaging Your Return
Pack the item securely to prevent damage during transit. Include any tags, accessories, and original packaging that arrived with the product. Do not attach shipping labels directly to product packaging when avoidable.
Ready to Start?
LET'S GET IT SORTED OUT.
Contact us with your order number, the item involved, and a brief description of the issue. We will review your request and provide the next steps.