TURN EM OUTDOORS FAQ
Questions? Start Here.
Orders, shipping, products, returns, releases, and the other things people reasonably want to know before sending us a message.
THE QUICK VERSION
Before You Send the Message.
We want getting an answer to be as easy as possible. Browse the questions below or filter them by topic to get straight to what you need.
THE ANSWERS
Everything We Get Asked Most.
Orders How do I know my order went through?
Once your order is placed successfully, Shopify will send an order confirmation to the email address used at checkout.
Shipping Do you offer free shipping?
Yes. Free shipping is available on qualifying orders of $60 or more.
Shipping How do I track my order?
When your order ships, you will receive tracking information using the email or contact information provided at checkout.
Products What hats does Turn Em Outdoors use?
Our current hats are built on premium Richardson platforms. The exact Richardson model and product details are listed on each individual product page.
Products Are your hats adjustable?
Our current hat lineup uses adjustable snapback closures. Check the individual product page for the exact model, fit, and construction details.
Returns What if I need to make a return or exchange?
Visit our Returns page for the current return and exchange policy, instructions, and eligibility information.
Migration Series What is the Migration Series?
The Migration Series is Turn Em Outdoors' limited-release collection inspired by the outdoors and the places, species, and stories that shape the brand. Each release is produced in limited quantities.
Migration Series Will sold-out Migration Series releases come back?
Migration Series releases are designed as limited editions. Once a release is complete, that specific edition is not intended to become a permanent everyday product.
General How can I contact Turn Em Outdoors?
Use our Contact page to send us a message or find our current email and phone information.
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